As the world continues to grapple with the COVID-19 pandemic, mask-wearing has become a crucial part of our daily lives. However, when it comes to implementing mask policies in retail stores, things can get complicated. In this article, we’ll explore GameStop’s new mask policy and examine how it affects both customers and employees.

The Mask Policy:

GameStop recently announced that customers would be required to wear masks while shopping in their stores. However, the company has also stated that they cannot enforce this rule, as it falls outside of their jurisdiction. This means that customers who refuse to wear a mask could potentially face pushback from other shoppers or even store employees.

The Impact on Customers:

For customers, this new policy presents a dilemma. On the one hand, wearing a mask is an important public health measure that can help prevent the spread of COVID-19. On the other hand, some customers may feel uncomfortable or unsafe wearing a mask in a crowded retail space. Additionally, there is concern that GameStop’s lack of enforcement could lead to unequal treatment of customers who choose not to wear a mask.

The Impact on Employees:

For employees, the new policy presents its own set of challenges. While some may feel comfortable enforcing the rule, others may be hesitant or uncomfortable doing so. Additionally, there is concern that GameStop’s lack of enforcement could put employees at risk if they choose to confront customers who refuse to wear a mask.

Expert Opinions:

According to Dr. Fauci, the director of the National Institute of Allergy and Infectious Diseases, wearing masks is "one of the most important things we can do to prevent the spread of COVID-19." However, enforcing mask policies in retail stores can be difficult and may lead to conflicts or pushback from customers.

Real-Life Examples:

In recent months, we have seen several high-profile incidents involving mask policies in retail stores. For example, a Walmart employee was attacked by a customer who refused to wear a mask, while another Target employee was fired after enforcing their store’s mask policy.


GameStop’s new mask policy presents both opportunities and challenges for customers and employees alike. While wearing masks is an important public health measure, enforcing the rule can be difficult and potentially dangerous for employees. As we navigate this new reality, it will be important to find a balance between protecting public health and ensuring a safe and comfortable shopping experience for all.


Q: What should customers do if they feel uncomfortable wearing a mask?
A: Customers who feel uncomfortable wearing a mask should communicate their concerns with the store manager or security staff. Many stores have alternative measures in place, such as providing hand sanitizer or offering to assist customers with shopping from a distance.

Q: What should employees do if a customer refuses to wear a mask?
A: Employees who feel uncomfortable enforcing the mask policy should communicate their concerns with their manager or HR department. It is important to prioritize employee safety and well-being, while also ensuring that customers feel comfortable and respected in the store.

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